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ACC Operational Structures  

Retailer’s Operational Structures AI-powered different operational areas, including back-of-house, front-of-house, and shop-floor operations. Each of these areas is essential to the overall performance of the ARS and significantly impacts the customer experience within a retail environment.

The Back-of-House (BOH)
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  • BOH The back-of-house (BOH) encompasses all areas and activities that are not visible to customers, including storage, inventory management, and administrative functions. A well-organized back-of-house is essential for retail success, as it directly influences operational efficiency and the ability to serve customers effectively. Key areas within the BOH include the stockroom, receiving and delivery room, and retail office.
 
​The Front-of-House (FOH)
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  • FOH Includes all customer-facing areas, and efficient FOH operations are crucial for driving sales and ensuring customer satisfaction. This area comprises "Customer Service," where interactions with customers play a vital role in enhancing the shopping experience, as well as the "Sales Floor," where products are displayed and sold.
 
The Store Shop Floor (SSF)
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  • SSF Refers to the area where products are displayed, and customers interact with merchandise. The layout can impact customer behavior and sales. Common retail store layouts include Grid Layout, Loop Layout, and Free-Flow Layout. Retailers often choose a combination of layouts to enhance the shopping experience and optimize space utilization.

ARS empowering these operational areas greatly improve their effectiveness and ultimately lead to a better overall customer experience. AI is used in the back-of-house for inventory management, forecasting demand and supply, and optimizing storage space. This can help retailers ensure they have the right products in stock at the right time, reducing the likelihood of stock shortages or overstocking, both of which can negatively impact the customer experience.

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