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Consulting & Systems Integration 

Consulting & Systems Integration (CSI) specializes in crafting and executing digital transformation strategies that revolutionize how businesses operate and deliver value to their customers. Our team of experienced consultants, along with our global partners, excels in both technical and functional areas, empowering clients to make critical, strategic, and transformational business decisions with confidence and authority. Leveraging our expertise and the support of our partners, we are committed to helping you achieve your strategic vision and unlock your digital potential. We are prepared to assist you in your business transformation journey, identifying new opportunities while making a positive impact on society.

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CSI Service Key Benefits

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Improved Strategic Decision-Making

  • Enhances the accuracy of strategic decisions

  • Boosts productivity by eliminating duplicated efforts such as data entry, retrieval, and collection

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Adaptability and Integration

  • Adapts to evolving business requirements

  • Simplifies integration with third-party solutions

  • Supports real-time issue recognition and resolution from any device or location, enabling faster decision-makin

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​Enhanced Data Security

  • Improves data security through single sign-on functionality

  • Enables seamless user access and switching between applications

  • Reduces IT support time

  • Facilitates rapid activation and deactivation of multiple system accesses and access levels

CSI Consultant

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Our consultants:​
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Driving ICT Excellence CSI consultants are seasoned experts in the ICT industry, possessing extensive knowledge across various domains, telecommunications, networking technologies, network security, information assurance, operations, data centers, and business enterprise architecture. Well-versed in frameworks for organizational development, including but not limited to eTOM, ITIL / ITSM, SDLC, PMI/PgMP/PMP, Capability maturity, and Operational excellence methodologies

 

As practitioners of consulting methodologies and project management, we implement IT industry best practices, particularly in ITIL Incident Management. This ensures that service delivery engagement objectives and operational outcomes align with expected revenue and cost budgets across the Plan/Build/Manage lifecycles.

 

Our consultants leverage their expertise to provide strategic guidance and drive ICT excellence for our clients. By aligning service delivery with business objectives and optimizing operational efficiency, we help organizations achieve their goals and stay ahead in a rapidly evolving technological landscape.

CSI Scope

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The Consulting & Systems Integration scope encompasses a wide range of services, including but not limited to:

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  • Profit & Loss Management: Overseeing business profit and loss (P&L) to drive revenue recognition, identify new revenue opportunities, enhance productivity KPIs (SLAs and availability), and ensure deployments remain within revenue and cost budgets.

  • ICT Requirements Leadership: Leading the collection of ICT requirements, defining solution scopes, coordinating deployment activities, establishing timelines, assessing resource needs, and developing Requests for Proposal (RFP) and Requests for Solutions (RFS).

  • Cost-Effective Solutions Development: Creating cost-effective solutions that integrate digital technologies across various areas of business performance and operations, including strategy, deployment, operations, paperless processes, business process management, electronic communications, electronic archiving, correspondence tracking management, and cybersecurity technologies.

  • Single Point of Ownership: Serving as the single point of ownership and accountability for Managed Service Providers (MSPs), handling incident escalations, and managing the resolution process with partner capabilities and resources.

  • ICT Services Management: Overseeing the deployment and operation of ICT services while facilitating communication between executives, technology resources, and vendors within complex, multicultural, and cross-functional matrix organizations.

  • Business Reviews and Strategy Development: Conducting business reviews, defining ICT services and support strategies, and promoting ITIL service management (ITSM) standards within your organization.

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